Subject: English Language Test - Sandeep Handa
From: Sandeep Handa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 10:41:39 -0400

| | Foreign Language Screening Test

Name | Sandeep Handa    /  (91) 9582490374    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sandeep

Greeting of the day!

Further to our discussion, We would like to inform you that we tried to deliver your hand bag which you have ordered from our website but we couldn't able to deliver due to incorrect address.

So we urge you to kindly mention the correct address by logging in to your account so that we will be able to deliver your desired bag and our wish master fulfill your wish.

For any more details,Please feel free to write back to us or call us on our toll free number.

Warm Regards

Team-Homebox

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings of the day!

Further to your mail, We regret for the inconvenience caused to you.

We would like to inform you that kindly share the images of the product and also opening video of product received.

Based on the pictures shared our team will contact you within 24 hours .

Hope this resolves the concern .

For any further clarification,Please feel free to write back to us .

Warm Regards
Team -Homebox

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