Subject: Tech Support Candidate - Ankit Kathnaur
From: Ankit Kathnaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 07:09:32 -0400

| | Tech Support Test

Name | Ankit Kathnaur
E-mail | [email-masked]
Phone Number | (+91) 9958810597
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | s&p global | Technical support | 31/01/2022 | 42000
Previous Employer 1 | Teleperformance | Customer support | 08/07/2021 | 19000
Previous Employer 2 | Bient Technologies | Business Development Executive | Oct-2019 | 17500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are many possible troubleshooting steps to open website and some of them listed below:-

1. Clear cookies and caches from the browser which might be causing the issue then refresh the browser and try to open the website.

2. Try to open the website ndtv.com using any different browser for example if a person is trying to open website on microsoft edge then try using google chrome or mozilla firefox.

3. Check for the internet connection whether its working fine or not.

4. Restart the computer and check try.

5. Try to open website using different device for example laptop, desktop, phone, tablet.

6. If none of the above works then it means the website server is busy or not working fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are listed steps to connect to a bluetooth speaker.

1. Open phone.
2. Open settings and find bluetooth option
3. Enable bluetooth on phone and speaker as well.
4. Make sure your phone bluetooth visibility is enabled.
5. Under available devices try to find the speaker name and start pairing.
6. Once paired you will get pop up that your device is connected.

What according to you makes you a good candidate for customer service or technical support job? | What makes me a good candidate for customer service or technical support job is that I have a strong characteristic and spirit to not only understand the issue but also to resolve it. I have good level of computer understanding and right mindset to even learn more.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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