Subject: Tech Support Candidate - ABHISHEK PRASAD
From: ABHISHEK PRASAD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 03:43:40 -0400

| | Tech Support Test

Name | ABHISHEK PRASAD
E-mail | [email-masked]
Phone Number | (8210826994) 8210826994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Close other tabs, extensions, and apps.
2. restart chrome.
3. restart your computer.
4. Check the malware.
5. open the page in another browser.
6. Fix network issues and report website problems.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Steps to connect Bluetooth speaker.
2. Put the speaker in pairing mode.
3. Switch on Bluetooth on mobile phone.
4. Wait for the phone to connect.
5. connect and play.

What according to you makes you a good candidate for customer service or technical support job? | I have must be able to empathize with people and address needs. Good communication is crucial and i have a technical background, and I understand the amount of knowledge I need to actually solve issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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