Subject: English Language Test - Abhishek Banerjee
From: Abhishek Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 02:26:17 -0400

Foreign Language
Screening Test

Name

Abhishek
Banerjee    /  (91) 8447031698    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear sir/mam,

Subject : Regarding the hand bag order.

Hi,

I am sorry for the inconvenience caused, regarding your recent purchase of hand
bag. I have checked details and found that we have handed over the package to
our courier partner on the same day order received.

As per conversation with our courier partner, they mentioned the address which
was mentioned they are unable to locate.

Therefore I request you to confirm the address to avoid any hassle. As we do not
want our customers to experience this.

As a goodwill gesture, we are offering you flat 5% discount on your next
purchase.

Thank you for contacting babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Subject : Regarding your oder of cabinet.

I am sorry for the inconvenience caused. This usually do not happen. However, it
might be possible that for scratches while transporting from our courier
partner.

Do not worry we are always here to help you. I have checked your order details
and it is under 14 days return policy. I have raised replacement ticket.

We will deliver the new unit withing 3-5 buisness days and return the old
product. As we do not want our customers to experience this.

Apart from this If there anything we can help you with different let us
know.

Thank you for contacting us.