Subject: Tech Support Candidate - Pankaj Sharma
From: Pankaj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 02:10:27 -0400

| | Tech Support Test

Name | Pankaj Sharma
E-mail | [email-masked]
Phone Number | (+91) 9877124789
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ludhiana (Punjab)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Value Connex | IBS Engineer | Still Working | 22500
Previous Employer 1 | Vodafone Idea | Bss Engineer | 24 August 2021 | 19300
Previous Employer 2 | Suncap Telecom | Project Coordinator | 30April 2020 | 21000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i'll Check my Internet Connection working Properly or not. Then Recheck the Web address. If Both internet connection & Web Address is Okay. Then i'll Contact Website Customer Support.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Press & hold Power button put device in pairing mode. Then go to Settings, Bluetooth, Search. Connect with Speaker name.
What according to you makes you a good candidate for customer service or technical support job? | Understanding customer issues, handling issue with positive attitude & delivering on time Solutions to customer makes me gud candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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