Subject: English Language Test - Diya Sharma
From: Diya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 01:45:59 -0400

| | Foreign Language Screening Test

Name | Diya Sharma    /  (+91) 8949374658    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | As I can check, the carrier was unable to contact you,  I would request you to please help me with your contact number and address  so I will add a note from my side to the carrier and we will make sure that you receive order as soon as possible

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
I hope you are doing good!

This is the regarding your recent order .

Please accept my apology for the inconvenience .
As you are a valuable customer, we can help you with the replacement or refund for this item.

Please be rest assured, we are taking care of this Issue and will not let you bear any loss.

If you face any hassle, you can contact us any time.

Thank you for contacting us.
Thank you for being our valuable customer

Name

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