Subject: Arabic Language Test - Attia Eldox
From: Attia Eldox <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 13:31:32 -0400

Foreign Language
Screening Test

Name

Attia
Eldox    /  (+2) 01011012365    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer(his name),

I wish all things are good.

As a baby shop.com we here understand your complaint and appreciate contacting
us.

To ensure the right solution of this problem, I will revise the procedures and
politics of our company and reply you within 24 hours.

Regards,

Customer service

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Abdul,

We are sorry for this bad experience with our company.

Our time will come to you with a new unit to replace the scratched one soon.

Please reply this E-mail with the suitable time for unit replacement.

Regards,

Hi Homebox team