Subject: Tech Support Candidate - Priyanka Patsariya
From: Priyanka Patsariya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 12:09:44 -0400

| | Tech Support Test

Name | Priyanka Patsariya
E-mail | [email-masked]
Phone Number | (91) 8103551965
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vikaspuri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trivium | Support analyst | | 25000
Previous Employer 1 | Evelyn | Pharmacy | | 22000
Previous Employer 2 | Medgel pvt Ltd | Pharmacy | | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page and check if the website address is right
2. Check the network connection
3. Check if the cable is properly inserted
4. Clear cache and cookies
5. Close the browser
6. Re-start the system if required
7. Now open the website again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth mode of the speaker and the phone.
2. Search for the Bluetooth name of the speaker
3. Make the Connection of the phone Bluetooth with speaker Bluetooth
4. Play your favourite songs

What according to you makes you a good candidate for customer service or technical support job?

1. Must be willing to help the customer with a positive attitude
2. Carefully listening the problems
3. Be patient and polite with the customers
4. Provide Timely resolutions
5. Should be accurate in providing the solutions

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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