Subject: English Language Test - Deblina Nandi
From: Deblina Nandi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 11:42:50 -0400

Foreign Language
Screening Test

Name

Deblina
Nandi    /  (0124) 9555419166
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
Sir/Madam,

Greetings of the day!!

Apologies for the inconvenience faced by you!!. As per record your handbag was
dispatched from our end just the same day we have received your order on our
online store.

Now unfortunately the courier was delayed at courier company stage where couirer
company was not able to track your address. Therefore your is kept safe with us
in our custody.

Request you to share your address with this email or the phone no mentioned on
the email. So that we can rectify the address accordingly and dispatch it again.

You been a valuable customer kindly give us a chance to serve you better.

Looking Ahead for Positive Association.

With Warm Regards,

Deblina

Assistance Manager.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello Abdul Sir,

GoodMorning!!

We appreciate your trust for purchasing TV cabinet from us. Now being a valuable
customer of our company your satisfaction is our priority.

In order to assist you with the best service request you to share photos of the
scratches on the cabinet so that we will be able to arrange our expertise for
the rectification of your cabinet.

With Regards,

Deblina

Senior Manager