Subject: Tech Support Candidate - Souvik Pal
From: Souvik Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 06:36:14 -0400

| | Tech Support Test

Name | Souvik Pal
E-mail | [email-masked]
Phone Number | (400064) 736495662.
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BNP Paribas India Solutions Pvt. Ltd. | Desktop Support Engineer L2 | 2 month notice |
Previous Employer 1 | DHL supply chain | Desktop Engineer | 28 th Oct |
Previous Employer 2 | NA | NA | Na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check if other user is able to access the website or not.
If other user is able to access the website so there is no issue with the website.
Will check which browser user using to access the application.
Will try to clean history and cookies.
Restart the browser.
If not works reinstall or update the browser.
Is still not works we can try with other browser like chrome, firefox.
The issue should be resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we need to turn on the Bluetooth speaker and also turn on the Bluetooth connection on phone.
After that we need to pair the Bluetooth inbetween the speaker.
Bluetooth device got connected now.

What according to you makes you a good candidate for customer service or technical support job?

As a professional technical support engineer we like to attend new issues everyday.
Also like to learn new technologies as per the business requirements.
Always like to face new challenges.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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