Subject: English Language Test - Rajni Verma
From: Rajni Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 05:39:09 -0400

Foreign Language
Screening Test

Name

Rajni
Verma    /  (+91) 9540656149    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear [Name],

I am sorry to learn that you were on hold with our customer service department.
I understand how frustrating this must have been for you. We value our
customers&#039; time, and this should not have happened.

I will relay this message to the appropriate department and customer service
representative. We are prioritizing the issue you&#039;re facing by us, and
our team is already working actively to resolve the issue. I&#039;ll notify
you right away when your correct order will deliver and I also provide you the
tracking id. So you can also track your order by you

I appreciate you making us aware of your negative experience. We strive to
provide excellent customer service in a timely manner, and I apologize for the
inconvenience this has caused. Please let us know if you have any additional
questions, concerns, or comments.

Warm Regards,

Rajni verma

Customer support executive

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
[Abdul],

Thank you for your email. We take customer satisfaction seriously and are glad
to hear from you.

You purchased a tv cabinet last weem from Homebox last week. And your complaint
is about to return and repalce.First, I would like to apologize for the
frustration you&#039;ve been experiencing recently. I want you to know that
we appreciate your feedback. It will allow us to resolve any problems that occur
and help us to improve our services.

we&#039;d be grateful if you can waot for some more days.i already raised a
complain for replacement

We are truly sorry for the inconvenience and hope to offer you better services
in the future.

For any questions or further assistance, please reply to this message or call us
at 1-800-234-5678.

Best regards,

Rajni verma

Customer