Subject: Tech Support Candidate - NISHA RANA
From: NISHA RANA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 04:23:11 -0400

| | Tech Support Test

Name | NISHA RANA
E-mail | [email-masked]
Phone Number | (995) 8456404
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Application Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unicorn Denmart Ltd. | Senior service engineer | Present | 25000
Previous Employer 1 | Vcare service | Inventory Manager | 30 Nov 2019 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. I have to check the internet connection first that it is possible their is some issue with networking or WiFi connection.  will check the system network setting.

Step 2. If all the network settings are okay. Will  check to open the same website on different browser.  In case it will show the same error I will move to another step.

Step 3. Also check the IP configuration setting and DNS settings. If every thing is looking perfect then move to next step.

Step 4. Restart the system in case their is some with system hardware we will check the same.

Step 5. Try to open the same website to another system is it opening or not.

Step6. In case it is not open in another system that means the issue with the website end it could be possible that the website sever down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Open the mobile bluetooth setting turn on the BT settings and also  power on of the bluetooth speaker.

Step 2. Add this bluetooth speaker name in mobile phone setting

Step 3. After that in mobile bluetooth settings the speaker name show and it will be connect automatically.

Step 4. After that we can operate the speaker by using mobile like play songs.

What according to you makes you a good candidate for customer service or technical support job?

1. Communicare: Well communication with the customer and listen all the problem of the customer carefully.

2. Product knowledge and customer support :If we are able to provide possible solution to the customer from our end we will do the same.

3. Teamwork :In case we are not able to recognize that issue from our end. Then try to connect with you senior colleagues. Hope they will understand the issue and try to resolve the same.

4. Empathy: Meantime I am trying to convince the customer that their is some unique issue which is rectify so will try to resolve the issue as  soon as possible

4. In case the issue is occur from the development team will ask to the team kindly try to resolve this error or bug.

5. Also report the same case to our Manager. That He know that their is some delay to resolve the case.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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