Subject: English Language Test - Dashmeet Kaur
From: Dashmeet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 02:34:01 -0400

| | Foreign Language Screening Test

Name | Dashmeet Kaur     /  (201301) 9990059704    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

This is to inform you about your order for your handbag which you ordered online from our store 14 days back. Our courier boy tried to deliver your order to the given address of yours but it came out to be wrong. I apologise for the late delivery and would request you to please provide us with your current address so that we can parcel your order within no late time.

Thankyou
Yours Sincerely
XYZ STORE

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We apologise for the inconvenience caused to you regarding your TV cabinet that we installed. We'll replace your cabinet with a new fresh piece and would  not  give you any more bad experience. Our delivery boy would deliver new cabinet to your provided address. We will also give a special gift from our side as a complementary. Thankyou for trusting us and giving chance to serve you.

Thankyou
Yours Sincerely
Homebox Team

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