Subject: Tech Support Candidate - Diksha Gupta
From: Diksha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 02:06:19 -0400

Tech Support
Test

Name

Diksha
Gupta

E-mail

[email-masked]

Phone Number

(+91) 7209942295

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Jamshedpur

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

MATS

IT SERVICE DESK ANALYST

06.01.2022

28000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.Refresh the page

2.Make sure the website is enabled.

3.Make sure cookies are enabled

4.Clear your cache and cookies

5.Make sure your web browser is up to date

7.Try a different web browser.

8.If not try to restart your PC.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Swipe
down from the top of the screen of your mobile phone.

2.Touch and hold Bluetooth

3.Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

4.Tap the name of the bluetooth device you want to pair with your device.

5.Follow any on-screen instruction.

What according to
you makes you a good candidate for customer service or technical support
job?

There are a lot of factor to be considered for someone to be
considered for someone to be great candidate of a customer service job. First, I
think is experience, you can always have a better trust to someone who has
experience of doing something and their achievements on that experience is a
great factor too. Second is attitude, a person with a positive personality will
always be a good factor to any job. Someone who sees every problem as an
opportunity to improve or showcase their skill is a great addition to a company.
"Customer First" is a mantra for any organization to succeed in its business. I
follow this mantra . Being responsive with positive attitude, taking
accountability & ownership, understanding Customer issues as a partner and
providing proactive cost effective and best solutions towards the problems
before the customer realizes would definitely differentiate yopu from
others.

On a scale of 1 - 5 please rate your fluency in
spoken English

5