Subject: Tech Support Candidate - Jitendra Kumar
From: Jitendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 23:33:06 -0400

Tech Support
Test

Name

Jitendra
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9582598967

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact

Shift lead

3 July

48000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First we
checked user having the access of mentioned website if yes then we will follow
the below steps.

1- find the command traceroute.

2- ping the website ip address's.

3- if user didn't having access of web site just request with user please raise
ticket for the same.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Open the
speaker Bluetooth discover then connect the same with mobile phone meanwhile we
must enable the mobile Bluetooth also.

What according to
you makes you a good candidate for customer service or technical support
job?

I have 8 years of experience for customer support &
handling the support profile very smoothly. I am always available whenever
required such as - handling escalation & VIP users.

On a scale of 1 - 5
please rate your fluency in spoken English

5