Subject: Tech Support Candidate - Shoaib Ahmed
From: Shoaib Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 10:24:23 -0400

Tech Support
Test

Name

Shoaib
Ahmed

E-mail

[email-masked]

Phone Number

(+91) 8265999568

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Meerut

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

RVS iGLOBAL

It system engineer

23000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

first of all I will check what is the error
coming, is it coming only on my computer or any other systems as well. If the
error is on all computers then might be the site gone down. If not

I will try to open the website on phone, if that got worked so might be the
issue is with my computer.

I will check the internet connection, will try to open that website on other
browsers as well.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open settings

Go to blutooth

Turn on the speaker

Search for new available devices

Once the device appear, click pair the device

It will get connected

What according to you makes you a good candidate
for customer service or technical support job?

As per my
current customer handling and quite good technical skills, getting great
feedback from the customers and the team, i can say i am fit for this
position.

On a scale of 1 - 5 please rate your fluency in
spoken English

4