Subject: Tech Support Candidate - Rakesh Chowdhary
From: Rakesh Chowdhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 09:10:58 -0400

Tech Support
Test

Name

Rakesh
Chowdhary

E-mail

[email-masked]

Phone Number

(91) 9123294716

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ghaziabad

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

taskvirtual

sr support executive

15k

Previous
Employer 1

Onspot Technology

Sr support executive

Nov
2019

32k

Previous Employer 2

Onspot Technical
Services

Support executive

june 2016

26

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Might be the internet not working or sometimes
due to antivirus and firewall can block the website, to resolve the issue I will
check the internet is working or not as well as firewall and antivirus could be
the reason to stop working. I will check step by step until get it resolved.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Bluetooth should be on speaker as well as a
mobile phone then I will search from mobile to pair the device. Once both the
device are paired, the speaker starts working through the mobile
phone.

What according to you makes you a good candidate
for customer service or technical support job?

always be
polite, a good listener, and have good technical knowledge.

On a
scale of 1 - 5 please rate your fluency in spoken English

4