Subject: English Language Test - Vamsi Tella
From: Vamsi Tella <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 08:45:17 -0400

Foreign Language
Screening Test

Name

Vamsi
Tella    /  (+91) 8919388067    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Customer,

Thank you for reaching Baby shop support.

My name is Vamsi, and I have taken ownership of your case. I understand that you
need assistance in checking the status of your order. I will be happy to assist
you with this.

I have gone through your order ID, and the account, and I'm happy to inform you
that your order has been dispatched on the same day of placing the order.
Unfortunately, the order could not be delivered to your address as the address
given for the delivery was wrong.

Please do not worry, I would request you to revert to this email with your
current address, and we will make sure to get the order delivered as soon as
possible.

Regards,

Vamsi

Team- Babyshop.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

Thank you for reaching Baby shop support.

My name is Vamsi, and I have taken ownership of your case. I'm sorry to hear
about the scratches on the TV Cabinet. I understand how it feels, when a
purchase doesn't go as expected. Please do not worry, I'm here to help you!

I have checked on this with my team, and I'm happy to inform you that, we will
replace the product for you.

You will be receiving an email, confirming the same. I hope this helps you.

If you have any questions, please feel free to revert to this email. At your
help 24/7.

Regards,

Vamsi,

Team - Babyshop.