Subject: English Language Test - Veronica Tanuja Gomes
From: Veronica Tanuja Gomes <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 07:20:57 -0400

Foreign Language
Screening Test

Name

Veronica
Tanuja Gomes    /  (700065) 08697773592
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear valued
Customer,

Greetings from babyshop.com,

This is reference to your email regarding the query on delivery status of your
order, oder ID-XXXXXXXX. We would like to inform you that your order was
dispatched to your delivery address available with us, however delivery
executive was unable to locate the address and contact you at 67******56, hence
item has been returned to us.

Further, we would like to inform you that the refund of INR XXXX has been
initiated and same.shall be processed to your account on/before 9th May
2022.

Please get in touch with us for further assistance.

Your sincerely,

Customer service

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Mr.
Abdul,

Greetings from Homebox,

We apologise for the inconvenience caused,

This is reference to your email regarding your query on receipt of TV cabinet
with scratches on it.

We would like to inform you that we have arranged a replacement for your order
with order ID XXXXX. Our executive will visit your home within 3 working days,
kindly hand over the defective unit to our executive. Post successful return of
the defective TV cabinet we will dispatch the new unit.

Further, we would like to inform you that once the new unit is dispatched,
dispatch details will be shared to your registered email ID and contact
number.

Please get in touch with us for further assistance.

We hope to hear from you soon.

Your sincerely,

Customer service

Homebox Limited