Subject: English Language Test - Shivam Kumar
From: Shivam Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 06:33:58 -0400

| | Foreign Language Screening Test

Name | Shivam Kumar    /  (+91 ) 8271628376    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Thank you for contacting babyshop.com support. I do understand that you are having difficulties for product delivered to you. I would like to inform you that please check the address while you were placing the order as we have shipped the product from our side already. I would also like to inform you to check your mailbox for the same order as we we have emailed you earlier for the incorrect address. Please share your correct address so that I can inform the company courier regarding that. Please reach us back with correct address or anything else I can help you with?
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Thank you for contacting us. I can understand that the cabinet might have scratches that you received and we are willing to replace the product if you want. Please share your order details so that I can check it for you and fix. I hop you are enjoying the TV that you purchased from us. We are waiting for your reply. Please reach us back.

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