Subject: English Language Test - Shaurya Sharma
From: Shaurya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 05:11:40 -0400

Foreign Language
Screening Test

Name

Shaurya
Sharma    /  (91) 9997725959    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello mam/sir,

I'm very sorry there was trouble

with your order. It's always

important for us to deliver our

products quickly and

seamlessly. We acknowledge

that we failed you this time by

delaying your order we tried to reach at your location unfortunately our
delivery boy is unable to

find your location and contact you kindly set

and check your delivery location again after the confirmation your order will be
delivered in 2-3 business days.

Thank you for your patience. If you need anything else, let me know if I can
help.

Shaurya

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

I’m very sorry you had to go through this experience. This was caused by some
problem with our supply chain system it happen in some cases.

I’ve passed your complain on to our team and make sure you’ll get
replacement of your product as soon as possible. we’ll make sure we use this
experience to grow and learn as a team.

Thank you for your patience and I hope your issue was eventually resolved. If
not, let me know if I can help in any way.

Shaurya