Subject: English Language Test - Saima Izhar
From: Saima Izhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 04:57:12 -0400

Foreign Language
Screening Test

Name

Saima
Izhar    /  (91) 6388249307    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Greetings from babyshop.com.

We are  writing this letter to you upon your enquiry of your order placed 14
days back.

We had handed over the package to the courier company on the same day, but it
seems that your delivery address is incorrect. That's why the order could not be
delivered to you. Kindly correct the delivery address so that we can deliver
your address.

Thank you

Regards babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Greetings
from babyshop.com,

I am sorry to know that the TV cabinet you ordered from us has scratches in it.
I really apologise for the inconvenience you faced for this product, since
replacement can be made for this order, i am creating a replacement for you
order, you can return the original one and get a new one. Further details about
replacement of the your order will be send in a separate mail.

Thank you

Regards babyshop.com