Subject: English Language Test - Robin kumar Roshan
From: Robin kumar Roshan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 04:47:35 -0400

| | Foreign Language Screening Test

Name | Robin kumar Roshan    /  (+91) 7858941500    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting us.
As I see you ordered a hand bag and it shows the status out for delivery but you mentioned the address is not correct so I will request you to update the new address in the order section so that delivery executive will deliver it on to the correct address.

Or you need to cancel that order or placed a new one with correct address.

I hope it will deliver as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for contacting us.
I am here to help you as you mentioned you purchased a TV cabinet and while installing it was scratched.
I am really sorry for the issue you are facing, and you want replacement or refund.

I am raising a complaint in behalf of you so that the team will check and do as per your need.
It will take some time to notify you the best possibility.

Please reply to the mail which you received by the team after the confirmation provided by them.

Thank you

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