Subject: English Language Test - Nikita Vats
From: Nikita Vats <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 04:43:00 -0400

| | Foreign Language Screening Test

Name | Nikita Vats    /  (91) 7533832294    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

Hope you are doing well.

I am really sorry that you are facing issue with your order,but i will definitely help you out for this.
As per the information we get from our courier partner your given address is not correct .
Kindly share us your serviceable address so that we can deliever your product as soon as possible.

Please reply on the same mail with the address.

Thanks and Regards
Nikita Vats

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Hope you are doing well.

I am very upset to hear about that you got a defective product, but don't worry surely we will help you out in this.
As I can see the product is in the return policy but before that we are arranging a technician visit to your address so that he can updates us for the same.

So i would like to inform you that in or before 5 May our technician will visit you house.

Thanks and Regards
Nikita Vats

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