Subject: English Language Test - Tarun Rawat
From: Tarun Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 04:42:02 -0400

| | Foreign Language Screening Test

Name | Tarun Rawat    /  (+91) 9718552324    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Based on your query, I apologise for the inconvenience. I would like to inform you that your order was shipped on same day it was placed. The courier tried to deliver your order but as per the courier your address is wrong.

So, Kindly provide a correct address and we will try to get your order delivered within next 2-3 days.

Regards
Tarun Rawat
Baby shop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I apologise for the inconvenience caused to you. I understand this would have been frustrating to you.

I'm escalating your concern to our dedicated team. They will get back to you within next 24-48 hours via email or call. Your complaint refrence number is 123456.

Regards
Tarun Rawat
Homebox Team

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