Subject: Tech Support Candidate - Ashu Akash
From: Ashu Akash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 03:24:54 -0400

| | Tech Support Test

Name | Ashu Akash
E-mail | [email-masked]
Phone Number | (91) 9102930065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance SMSL | Small Cell Engineer | 15/02/2021 | 33582.68
Previous Employer 1 | Randstad India Pvt Ltd | Associate Transmission Planning Engineer | 31/10/2018 | 26017
Previous Employer 2 | Mahindra Comviva | Engineer | 11/11/2016 | 29754

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check the URL for correctness. Then, I will check the network connection. Then, I will check whether DNS IP Address is correct if the error is DNS error. Then, I will check if URL Is resolved for right IP. I will also check whether the webpage exists for the website. I will try refreshing, opening in seperate window and restarting the browser. I will try updating the browser if it has an old version. I will try other browser if the existing has a compatibility issue with the webpage.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn bluetooth on your mobile phone and turn the speaker on. Find the nearby bluetooth devices in bluetooth settings on mobile. Find the speaker by its device name in the list of devices. Pair the speaker with the mobile phone. If there is a confirmation code,
Confirm it while pairing. Once the device is paired, check if the bluetooth speaker is listed in the existing playback devices. If it is listed there,
the bluetooth speaker is ready to use.

What according to you makes you a good candidate for customer service or technical support job?

I am reliable and ready for support, can work providing easy remedial solutions for the customer,
and am easily approachable for the desired technical support. I have a good response times and follow up times which assures the customer the desired service with required information available at his behest at most of the times.
I am agile and give quick responses which saves the customer time and valuable money. I am friendly and helpful which helps in building good customer relations. These few and many other qualities make me a good candidate for this role.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |