Subject: Tech Support Candidate - Monesh Ram
From: Monesh Ram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 01:49:52 -0400

| | Tech Support Test

Name | Monesh Ram
E-mail | [email-masked]
Phone Number | (+91) 7350856983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IPSPL | Application Support Engineer | 15-Jan-2022 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the internet connectivity with the help of ping on 8.8.8.8 if I will get a response from the server then I will check CMOS(date/time) and fix it after fixing the date and time. now once again I will check my browser this time browser problem is fixed.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Settings - Bluetooth -  Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

Detail knowledge about the product
Patience in listening to customers.
bear the good and bad attitude of others

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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