Subject: Tech Support Candidate - Abhishek Upadhyay
From: Abhishek Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 00:59:14 -0400

Tech Support
Test

Name

Abhishek
Upadhyay

E-mail

[email-masked]

Phone Number

(+91) 6394041921

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

vijay nagar Ghaziabad

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
MS word

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Value point systems pvt ltd

system expert

15 may
2022

18000

Previous Employer 1

na

Previous
Employer 2

na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I would like to check my internet
connection. If its proper then I have to check my browser settings like site
blocker and clear all cashe,cookies. If still face the problem then I will check
my ISP whether they had block some websites or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Firstly
switch ON that speaker . Open my mobile settings, go to connections then
Bluetooth and select the Bluetooth device name of that speaker. Then click on
pair option

What according to you makes you a good candidate
for customer service or technical support job?

I am
technically sound if its comes to computers, digital gadgets. I also have more
than 3 years of industry working experience in technical support field. I worked
on various ITSM tool like IBM SCCD, system now. I also have working knowledge of
ms word, ms excel, Service Requests, email support and chat
support.

On a scale of 1 - 5 please rate your fluency in
spoken English

3