Subject: Tech Support Candidate - Amar Singh
From: Amar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 00:54:04 -0400

| | Tech Support Test

Name | Amar Singh
E-mail | [email-masked]
Phone Number | (+91) 9753384352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Mind Shaper Technologies | Hardware and networking Engineer | 12/2021 | 27000
Previous Employer 2 | Dahua Technologies | Project Engineer | 05/2017 | 21500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check my internet connection and check for date and time setting, browser plugins, browser version,
Then resolve it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - open Bluetooth on mobile
Step 2 - press the key of speaker for pairing
Step 3 - search the name of Speaker
Step 4 - Connect it from mobile end.

What according to you makes you a good candidate for customer service or technical support job? | My Skills, my experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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