Subject: English Language Test - Jatin .
From: Jatin . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Apr 2022 13:34:30 -0400

| | Foreign Language Screening Test

Name | Jatin .    /  (91) 9728710374    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello From LMG Customer Support,

I have received your email and understand that your concern is regarding you want to know the status of your order.

We are deeply sorry about the situation you are facing right now.

In this regards, I would like to inform you that we tried to reach at your location to give your order on time. Unfortunately our delivery boy was unable to find your location and contact you.

Kindly update the correct details and check your delivery location again and call on 123456789 to pick your order.

Further, if you still face any problem. Please contact us.

Thanks and Regards
Jatin

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello From Homebox Customer Support,

I have received your email and understand that your concern is regarding want the TV to be returned and replaced with a new TV.

I am sorry you&#039;ve had to deal with that.

In this regards, I would like to inform you that as per the company policy your product will is in replacement period. I have escalated your issue to the internal team for the replacement of TV.

Hence, you will be received the replacement TV on 2 May, 2022 and your existing Tv will be picked up on same date.

Further, If you still any issue regarding the Tv, please write us back.

Thanks and Regards
Jatin

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