Subject: Tech Support Candidate - Mayank Badola
From: Mayank Badola <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 09:48:16 -0400

| | Tech Support Test

Name | Mayank Badola
E-mail | [email-masked]
Phone Number | (91) 8954265267
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indirapuram/Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Versetal Infotech | Associate consultant- Technical Support | | 26k
Previous Employer 1 | Progressive Infotech | Technical Support Advisor | June 2021 | 16k
Previous Employer 2 | Caretel Infotech | Desktop Support | November 2020 | 9k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Kindly check your internet connection
2) Clear the cache and cookies of browser and then try again.
3)If it's showing 500 Server error, it cause of server issue and will start working automatically after sometime.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on Bluetooth speaker in pairing mode by pressing and hold the power button.
2) Open Bluetooth in mobile then will search for the particular Bluetooth speaker which we want to connect.
3) Click on the Bluetooth speaker name on mobile then we will click on pair button.

What according to you makes you a good candidate for customer service or technical support job? | My skills matched job requirements. I am a quick learner and hardworking.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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