Subject: English Language Test - Shahid Bashir
From: Shahid Bashir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 02:07:47 -0400

Foreign Language
Screening Test

Name

Shahid
Bashir    /  (+91) 9797175813    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Shahid"

This Is with respect to your order placed by you.

Dear Customer"

Your Product Has been Shipped "

We Are Trying To deliver your product on the address Given By you at the time of
order placement"But We Are Really

Sorry To say that We Could not find your address and could not reach on the
same"you are being requested kindly Cancel Your order and place a fresh new
order with proper address"

THANKYOU & Regards

Live Salesman

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul

This is respect to your tv cabinet product you have purchased"

We Are Really Sorry For the inconvenience you are facing by our installation
team" We Apologise for the same and let you know that your product is under 15
days of Return policy By the seller end.You Can Place A Return Request Of the
product On our Application"You will get better help and better support by Our
side.

Thanks&Regarding

Home Box team