Subject: Arabic Language Test - Fraz Ashraf
From: Fraz Ashraf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 14:03:57 -0400

Foreign Language
Screening Test

Name

Fraz
Ashraf    /  (+91) 8896655569    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer

Sir/Ma'am

We regret any inconveniences caused by the delay.

The courier tried to find your location but our courier could not reach on your
address as it was wrong.

Please provide your right address on this the following gmail address
.................. So the courier can reach on your address with the order

Best Regards

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer

Sir/Ma'am

Thank you for contacting us about your defective product.

We are truly sorry that it was defective.

We also apologize for any inconveniences this has caused for you.

Our products go through several quality control checks before they are delivered
to customers.

But as you told us that the product was defective, the new one will be delivered
as soon as possible to your address.

Thank you for your patience.