Subject: English Language Test - Nagamma S
From: Nagamma S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 08:07:27 -0400

Foreign Language
Screening Test

Name

Nagamma S
/  (110083) 8800299327    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Ma’am

Greetings

We are really very sorry for the inconvenience occurred to you. As per my
knowledge we have delivered the courier on the same address which was mentioned
by you at the time of ordering the product. But definitely we’ll look into
that and will surely send you courier on your address and kindly let us know the
correct address .

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear sir,

Greetings

We are really very sorry for the inconvenience occurred to you. As you have
mentioned that there are so many scratches on the cabinet so kindly share the
picture of the same. We look into that and definitely resolve the
problem.