Subject: Tech Support Candidate - Rupam kumari
From: Rupam kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 06:55:03 -0400

| | Tech Support Test

Name | Rupam kumari
E-mail | [email-masked]
Phone Number | (91) 8102920100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | BIHARSHARIF
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Technical analyst | 4June | 24k
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will suggest the user like
1.could you please refresh the open tab and have a check.
2.please check your proper internet connections.
3.please clear your cache data
4.please restart your computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps
1.kindly on the Bluetooth on your mobile phone.
2.please go to to your laptop /desktop
3.select your Bluetooth device name
4.please click pair or connect option.

What according to you makes you a good candidate for customer service or technical support job?

I am very polite with customer .
I respond them quickly as much as possible.
I try to resolve there issue on time .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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