Subject: English Language Test - Abhishek Kumar Srivastav
From: Abhishek Kumar Srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 05:53:28 -0400

Foreign Language
Screening Test

Name

Abhishek
Kumar Srivastav    /  (91) 9839601269
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear Sir/
Mam,

I am Abhishek fom......... This mail regarding to place order by
you.

Ii want to give the information about your address that is given by you. My
curior partner was tried to deliver your packet again & again but finally he
informed me to address was wrong.

So, i request to you please provide the proper address with pin code
and contact number again.

Thanks & regards

Abhishek Kumar
Srivastav

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Sir/
Mam,

I am Abhishek from homebox team. I received your mail regarding tv
cabinet.No problem sir. Please keep the original packaging bill & box.my
engineers will go your pickup address in next 1-2 days. & they will varify
your concern and next step proceed by them. Please provide your pick up address
with pin code and contact number I want to race ticket raised ticket about your
concern my next team proceed your concern resolution. please keep some patients
and trust on our services.

Thanks &
regards

Abhishek Kumar
Srivastav