Subject: English Language Test - Shweta Soni
From: Shweta Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 02:07:28 -0400

| | Foreign Language Screening Test

Name | Shweta Soni    /  (+91) 9358818879    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello sir/ma’am first of all we are very sorry for the inconvenience. We’ll soon deliver the order to your door steps .Actually the address written on the parcel was wrong so it took time.The order was shipped to the courier company, but because of some issues the courier company has delayed to deliver the product. We are very sorry for this inconvenience , please kindly note your accurate address for us to deliver this. Thankyou for shopping from babyshop.com .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir thankyou from Homebox .
We are extremely sorry for your discomfort, we just can’t replace it , it’s necessary for our team to reach and analyse the matter. We totally trust our customers, so we’ll send our team as soon as possible to solve all your problems. Again we are very sorry for the inconveniences, we’ll soon get to your place . Thankyou for shopping from homebox.

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