Subject: Tech Support Candidate - P Sai Siddartha Reddy
From: P Sai Siddartha Reddy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 01:13:27 -0400

Tech Support
Test

Name

P Sai
Siddartha Reddy

E-mail

[email-masked]

Phone Number

(91) 9629602603

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bangalore

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Any application
support

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Deloitte

Analyst

6/29/2022

51600

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I will ensure I am connected to Internet
on my device and check if I am able to open other websites. If I am able to
access other sites then I will clear the cache and check the cookies if anything
is blocked, if everything looks fine then I will restart my device and see if
that works, if nothing works I will check with other browser and see if the
website is down for some reason.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Switch
on the Bluetooth speaker and make sure it is in pairing mode.

2. Switch on the Bluetooth on the mobile phone.

3. Click on the Bluetooth speaker name from the available list.

4. Pair the device and you are good to use the Bluetooth speaker

3.

What according to you makes you a good candidate
for customer service or technical support job?

I feel
that the technical support role is very responsible and needs a last hope of the
end user(customer) to get their problems resolved. I am always interested in
learning new technologies. I will give my best to resolve the issues that comes
to me and will serve the customers in a polite manner with all the updates I
have for their issues.

On a scale of 1 - 5 please rate your
fluency in spoken English

5