Subject: English Language Test - Ragini Chaturvedi
From: Ragini Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 00:30:22 -0400

| | Foreign Language Screening Test

Name | Ragini Chaturvedi    /  (+91) 9569659432    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
I am sorry for the trouble caused to you. As I can check, the address provided by your side for the delivery is wrong, Due to which we are having trouble to deliver your order. I would request you to kindly reply us with the updated address.
Rest assured, your order is safe and will be deliver to your door step only.
Thanks & Regards
Baby shop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I am sorry for the inconvenience caused to you. I certainly understand your concern. I would request you to kindly sent the snapshot of the scratches in reply. We will do our best to resolve your issue but we can not commit for the refund and return.
Thanks & Regards
Homebox Team

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