Subject: Tech Support Candidate - Kamlesh bisht
From: Kamlesh bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 22:45:55 -0400

| | Tech Support Test

Name | Kamlesh bisht
E-mail | [email-masked]
Phone Number | (91) 9587888524
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Au small finance bank | Senior executive IT | 4 April 2022 | 25000
Previous Employer 1 | Emsecuric Technology | Tech Support | 20 February 2019 | 20000
Previous Employer 2 | Trueworth infotech | It Executive | 14 June 2017 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check internet connection then check local LAN connected with desktop. If both are connected then check with ISP side or log call.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First ON bluetooth speaker then go to mobile Bluetooth on. Then search bluetooth device name if it's showing then simply connect.

What according to you makes you a good candidate for customer service or technical support job?

I am comfort to handling technical issues and easily grab where is loop fall then troubleshoot the technical issues on time.
If we provide technical solutions on time to customer so customer also happy with our services.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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