Subject: English Language Test - Rajeev Kumar
From: Rajeev Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 15:54:54 -0400

| | Foreign Language Screening Test

Name | Rajeev Kumar     /  (91) 9334775979    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We tried to deliver your product to the given address. Due to incomplete/incorrect address your item will not deliver in your given time. If you need your product .So, kindly update your address by the given below link. We really opologies for this issue but we tried to delivered as soon as possible within given time and we'll update soon.

Thanks for contacting us,
Regards,
Rajeev
Customer service team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Thanks for sharing feedback to us. We'll really appreciate your feedback. As you have received a damaged product . We'll get it replace within next 3 business days. A same item will be dispatch in your given address .You can track your replacement in this given below link. Your patience and cooperation is highly appreciated in this regard.

Thanks for contacing us,
Regards
Rajeev
Customer service team

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