Subject: English Language Test - Damini Sharma
From: Damini Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 10:30:03 -0400

Foreign Language
Screening Test

Name

Damini
Sharma    /  (91) 8076450385    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Ma'am as per the information we had, we have delivered the order
on the same address. But, what I can do for you is we can check whether the
order has been returned or not and then we can send it to the correct updated
address but that might take some time. Therefore, we would request you to please
wait.

Thanks and Regards

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

We apologise for the inconvenience caused. And we assure that
the needful will be done by the end of the day.