Subject: English Language Test - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 09:16:30 -0400

Foreign Language
Screening Test

Name

Rahul
Kumar    /  (203394) 9084099455
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Subject:
Order Related Query

Hi sir I really want to apologize for the inconveniences. Surely we will help
you regarding your concern. As I have reviewed your account and found that the
order was shipped by us, and handed over to courier company same day when the
order was placed. Courier boy tried to deliver the order at your address but as
per courier boy address was wrong. I would request you to kindly cancel this
order and place a fresh order with correct address.

Regards

Rahul Kumar.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Subject:
Damage/ Defective.

Hi Abdul, I really want to apologize for the inconveniences. Surely we will help
you regarding your concern. I will assure you this will not happened again in
the future. I am raising the request regarding your query. I would like to
inform you that I have raised the request. This is your complaint number
675437987. I would request you to kindly packed the product that you have
received at the time of delivery. Courier boy will contact you on your
registered mobile number.

Regards

Rahul Kumar