Subject: Tech Support Candidate - Qaraan Khan
From: Qaraan Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 06:33:32 -0400

Tech Support
Test

Name

Qaraan
Khan

E-mail

[email-masked]

Phone Number

(+91) 98999056103

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Darya Ganj

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro Ltd.

Trainer

3rd July 2022

26500

Previous
Employer 1

Govt. Of NCT Delhi

Field Surveyor

November
2019

25000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, I will check my internet connection, e.g
Wifi or LAN cable.

If there is no internet problem, then I check the connectivity with computer.
Whether my computer is able to access internet or not.

Remove the cache data from the browser.

Try to run/open website in other browser.

Update the application and softwares of system.

Restart the system again after update.

Try to open website through IP address.

If still I face the same issue, then It might be issue from the server or
website side.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the bluetooth option in both the
devices.

In your phone, scan / search for speaker name. (Usually it is brand or model
name)

Then pair with it by entering the passkey. (If applicable)

Your device is connected. You are ready to rock.

What according to
you makes you a good candidate for customer service or technical support
job?

I m good at analytical and interpersonal skills, which are the
most important element for this role. A keen observer with highly attentive
eyesight. A passionate quick learner who can survive in extreme conditions to
achieve his goals.

On a scale of 1 - 5 please rate your
fluency in spoken English

4