Subject: Tech Support Candidate - Jagpreet Talwar
From: Jagpreet Talwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 02:59:10 -0400

Tech Support
Test

Name

Jagpreet
Talwar

E-mail

[email-masked]

Phone Number

(011) 9971279520

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

DELHI

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

CDAC

laboratory assistant

2014

10000

Previous Employer 2

CDAC

laboratory assistant

2013

10000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

the first thing we will do is
refresh the page

If we still get an error then we will close the browser

and open it again

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps to connect Bluetooth speaker.

Put the speaker in pairing mode.

Switch on Bluetooth on your mobile phone.

Wait for the phone to connect.

Connect.

What according to you makes you a good candidate
for customer service or technical support job?

"Customer
First" is a mantra for any Organisation to succeed in its business. I follow
this mantra.  Being responsive with a positive attitude, taking accountability
& ownership, understanding Customer issues as a partner, and providing
proactive cost-effective and best solutions to the problems before the Customer
realizes would definitely differentiate you from others.

On a scale of 1 - 5 please rate your fluency in
spoken English

5