Subject: English Language Test - Neha Bhadana
From: Neha Bhadana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 02:02:34 -0400

| | Foreign Language Screening Test

Name | Neha Bhadana    /  (91) 8447552727    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam,

I have looked into your problem and as per courier company details your address is wrong so can you please provide your complete address with pincode so that we can get it delivered to you.

Thanks and regards
Neha Bhadana

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir,

First of all sorry for the inconvenience caused to you, we will try to get your issue resolved as soon as possible. For that i need you to share the images of the defective parts.

Thanks and regards
Neha Bhadana

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