Subject: Tech Support Candidate - Jay Mehta
From: Jay Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 01:59:20 -0400

| | Tech Support Test

Name | Jay Mehta
E-mail | [email-masked]
Phone Number | (91) 8527050989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Infosys | System engineer | 21st April, 2022 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we'll have to find the root cause of the problem which can be caused by any exception.
Then we have to align the fix for the particular error and deploy those changes in server

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we go to settings, after that we open option listed inside settings that is "Bluetooth", then we pair with the device near to us.
What according to you makes you a good candidate for customer service or technical support job? | The person who can handle the client and testing unit with a quick solution or divert them with some reason so that developer can fix the code.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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