Subject: English Language Test - Shivani Vijayvargiya
From: Shivani Vijayvargiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 08:46:26 -0400

Foreign Language
Screening Test

Name

Shivani
Vijayvargiya    /  (+91) 8905612055
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hello Sir/Ma'am,

To your request to check for status of your order, we checked and found that
your address provided is incorrect and need to be update on our website or via
mail. As the courier delivery service has returned the courier to us stating
that the address is incorrect.

Would you kindly update the address in mail, so that we can make the delivery
for your order as soon as possible. Sorry for inconvenience caused. Hope for
better shopping experience on babyshop.com.

Thanks for contacting customer support.

Regards,

Customer support @ Babyshop.com

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Sir/Ma'am,

Thanks for making a purchase from our website, sad to see your dissatisfaction.
Our policies are present on our website and policies are the standards on which
we make any return or refund. I would like you to go through the policies and if
you are eligible for a return or refund, it would be granted on our website
under your order.

Sorry for inconvenience caused. Hope for better shopping experience on
Homebox.com.

Thanks for contacting customer support.

Regards,

Customer support @ Homebox.com