Subject: Tech Support Candidate - REYYI TIRUPATI
From: REYYI TIRUPATI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 04:24:38 -0400

Tech Support
Test

Name

REYYI
TIRUPATI

E-mail

[email-masked]

Phone Number

(+91) 7660999555

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Srikakulam

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IDEAS FACTORY VENTURES PVT.LTD

TECHNICAL SUPPORT

MAY 05

45000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

The problem only happens on a secure (https)
website . Open a new tab and check to see if you can load another website like
google.com or mozilla.org

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Step 1:
Pair a Bluetooth accessory · Swipe down from the top of the screen.  Touch and
hold Bluetooth .  Tap Pair new device. If you don't find Pair new
device

What according to you makes you a good candidate
for customer service or technical support job?

First, I
think is experience, you can always have a better trust to someone who has
experience of doing something and their achievements

On a scale of 1 - 5
please rate your fluency in spoken English

5