Subject: Tech Support Candidate - Neha .
From: Neha . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 03:18:11 -0400

| | Tech Support Test

Name | Neha .
E-mail | [email-masked]
Phone Number | (91) 9540829703
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 25
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Taboola | Associate Technical Support | May 31 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check if the user internet connection working fine
2.if yes. I will clear the cache and cookies from the browser and reload page
3. If still showing same error i will check if there is any vpn connection exists.
4. I will do the root cause analysis .If the error is 403 or 500
5. I will check if the URL is right or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Click on bluetooth icon on the phone
2. Click connect
3. Turn ON bluetooth speaker
4. Click on connect
5. Try finding speaker name on the bluetooth pairing available list and then connect

What according to you makes you a good candidate for customer service or technical support job?

1.good communication skills
2. Patience while handling customers
3. Confidence
4. Good technical knowledge
5. Update with technology

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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